FAQ

  • How do I submit an inquiry?

    Please submit an inquiry via [1:1 Inquiry].
    Please be aware that it may take some time for us to handle the submitted inquiry.

  • Is TENNTEN World safe to use?

    TENNTEN World set up multiple security systems to secure your assets.

  • Is TENNTEN World a secure exchange platform?

    Yes, TENNTEN World is a global exchange platform.
    However, to comply with the regulations of Anti-Money Laundering(AML), we may restrict our services in certain countries.

  • The submitted documents are not approved.

    There are certain cases that may delay the approval:

    - The submitted documents do not fully include all the information.
    - The requested date hasn´t arrived yet.

    ※ When the submitted documents don´t fulfill the purpose, the case may get delayed or rejected.