FAQ

  • How do I begin to trade?

    Please check our user guide for trading tips.

    ▶ Go to TENNTEN World User Guide

  • How do I deposit cryptocurrency?

    1. Click the ´Deposit/Withdraw´ tab after login.
    2. Select a cryptocurrency to transfer and create a deposit wallet address.
    3. Use QR code or copy the created wallet address.
    4. Check the transfer/transaction status on Deposit/Withdraw history. 

    ※ * Make sure whether the deposit wallet address is entered correctly before the transfer. 

  • How do I withdraw cryptocurrency?

    1. Click the ´Deposit/Withdraw´ tab after login. 
    2. Select a cryptocurrency to transfer and enter a wallet address.
    3. Enter the amount to withdraw and complete either SMS verification or OTP verification.
    4. Check the transfer/transaction status on Deposit/Withdraw history. 

    ※ Please read all the precautions before using the service.
    ※ Make sure whether the deposit wallet address is entered correctly before the transfer.
    Any loss occurring from entering the wrong information is fully liable to you. 

  • How much is the withdrawal limit?

    The withdrawal limit may differ based on the security level.
    Please refer to our user guide for more details.

    ▶ Go to TENNTEN World User Guide

  • How much is the deposit/withdrawal fee?

    Please refer to our user guide for more details.

    ▶ Go to TENNTEN World User Guide

  • I can´t withdraw cryptocurrency.

    [Conditions of unable to withdraw cryptocurrency] 

    - Password reset: unable to withdraw cryptocurrency for 24hr.
    - Mobile number update: unable to withdraw cryptocurrency for 24hr.
    - For secure transactions, certain Coins may be locked up for 72hr.

  • I entered the wrong wallet address.

    - You can´t cancel the cryptocurrency transfer once it is completed.
    - Entering the wrong wallet address may result in loss.
    - Make sure to double-check the wallet address before the transfer.
    - All the actual transfer is handled on blockchain or Ethereum network; we can´t provide any assistance on the related issue. 

  • Why is the deposit transaction getting delayed?

    Deposit transaction time may differ on each cryptocurrency.
    However, if there are excessive unfilled orders, the transaction may get delayed.