FAQ

  • I want to know how to trade.

    Please refer to the transaction guide.

    ▶ Shortcut to User Guide

  • I want to know how to deposit.

    1. After logging in, select Deposit / Withdraw at the top.
    2. Select the coin you want and create a coin deposit address.
    3. Use the QR code or copy and paste the address.
    4. You can check the transaction status in the deposit / withdrawal history.

    ※ Please make sure the coin you want to deposit is correct before proceeding with the deposit.

  • I want to know how to withdraw coins.

    1. After login, select Deposit / Withdraw at the top.
    2. Select the coin you want to withdraw and enter the recipient´s wallet address.
    3. After entering the withdrawal amount, proceed to apply for withdrawal after SMS or OTP authentication.
    4. You can check the transaction status in the deposit / withdrawal history.

    ※ Please read the precautions carefully before proceeding withdrawal.
    ※ Please check the withdrawal coin and wallet address correctly before proceeding.
    Entering inaccurate information can result in property loss, and you are responsible for any damages incurred.

  • What´s the limit on withdrawal of a secret call?

    Cryptocurrency withdrawal limits are applied differently depending on the security level.
    For details, please refer to the deposit and withdrawal instructions.

    ▶ Shortcut to deposit and withdrawal guide

  • What is the cryptocurrency deposit and withdrawal fee?

    For details, please refer to the deposit and withdrawal instructions.

    ▶ Shortcut to deposit and withdrawal guide

  • Cryptocurrency withdrawal was limited.

    The withdrawal of cryptocurrency is limited as follows.

    - Restriction on withdrawals is limited to 24 hours for password reset and modification.
    - When modifying a mobile phone number, it will be withdrawn 24 hours.
    - Some coins may be withdrawn for 72 hours for secure transactions such as voice phishing.

  • You entered the wrong cryptocurrency remittance address.

    - Due to the nature of cryptocurrency, it cannot be canceled once the withdrawal application is completed.
    - If you mistype your address, you may lose your valuable assets because the transfer is not successful.
    - Please verify your withdrawal address correctly before sending money.
    - After the transfer is completed, the blockchain and Ethereum network will be processed. Please note that we are not able to assist you with any issues encountered during this process.

  • Why is cryptocurrency delayed?

    The time required for deposit may be different for each cryptocurrency.
    However, if there is an excessive amount of unauthorized transactions in the blockchain network, the confirmation may be delayed and the deposit may be delayed.