The withdrawal limit may differ based on the security level.
Please refer to our user guide for more details.

▶ Go to TENNTEN World User Guide

Please refer to our user guide for more details.

▶ Go to TENNTEN World User Guide

[Conditions of unable to withdraw cryptocurrency] 

- Password reset: unable to withdraw cryptocurrency for 24hr.
- Mobile number update: unable to withdraw cryptocurrency for 24hr.
- For secure transactions, certain Coins may be locked up for 72hr.

- You can´t cancel the cryptocurrency transfer once it is completed.
- Entering the wrong wallet address may result in loss.
- Make sure to double-check the wallet address before the transfer.
- All the actual transfer is handled on blockchain or Ethereum network; we can´t provide any assistance on the related issue. 

Deposit transaction time may differ on each cryptocurrency.
However, if there are excessive unfilled orders, the transaction may get delayed.

The unfilled order(s) may get canceled automatically after 10 days and removed from the order book.

The standard time is in Coordinated Universal Time (UTC).

Please refer to our user guide for more details.

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The order hasn´t been filled yet and remains in the order book.
Please check ´Exchange> Open Order´ to check any unfilled orders.

The minimum order amount may be different from each cryptocurrency.
Please refer to our user guide for more details.

▶ Go to TENNTEN World User Guide